Shoe Repair Shop Software: Tickets & Stage Tracking
Job tickets, QR pair tags, bench stages, customer updates, and payments in one system that tracks every pair from drop-off to pickup. No more paper tags or mystery tickets.
$79/mo · no % of sales · 14-day free trial
Everything a Repair Shop Needs to Run the Counter and the Bench
CleaningPOS is shoe repair shop management software — not a retail checkout with repairs bolted on.
Job Ticketing
Digital tickets with a QR tag per pair, pair-level notes, and intake photos.
Bench & Stage Tracking
Scan pairs through inspection, repair, finishing, and QC — see every job's stage live.
Pair Tracking
Know every customer pair in the shop, its stage, its due date, and who touched it last.
Photo Documentation
Before/after photos attached to every ticket — proof of condition and marketing content.
Customer Notifications
Automatic status and pickup alerts, so nobody has to call and ask about their shoes.
POS & Payments
Deposits, final payments, add-ons, and combo orders in the same system as the work.
How to Choose the Best Shoe Repair Shop Software
"Best" depends on your shop, but the shops that switch to dedicated software are usually looking for the same six things. Use this list to judge any option, including ours.
Tracks pairs, not just sales
Each pair needs its own ticket line, QR tag, notes, and stage. If the software only knows "order #1042, $85", you'll still be hunting for shoes.
Has a repair service menu you control
Resoles, heels, stitching, zippers, and colour work priced your way, with add-ons and surcharges, and cleaning and repair on the same ticket.
Follows the job through the bench
Intake, assessment, the work itself, finishing, quality check, ready, picked up. Staff scan to move a pair so the counter always knows where it is.
Protects you with photos
Before and after photos from several angles, attached to the pair, so a damage dispute is settled by the record instead of memory.
Updates the customer for you
Automatic emails when a job is received and when it's ready, plus a tracking page, so the phone stops ringing with "are they done yet?"
Doesn't take a cut of your sales
Flat monthly pricing beats a percentage once your repair tickets get bigger. CleaningPOS is $79 USD a month per shop with 0% of sales.
Where CleaningPOS isn't the right fit: if most of your revenue is selling new shoes off the shelf with a large SKU catalogue, a retail POS will serve you better. For a deeper comparison, see the best POS for shoe repair shops in 2026.
Shoe Repair Shop Ticketing Software That Replaces Paper Tags
Every job starts as a digital ticket: customer, pair details, requested services, due date, and a QR tag that stays with the shoes. Multiple pairs on one ticket each get their own services and notes — "left heel cap replacement" stays attached to the left heel, not a paper tag that falls off in the drying rack.
Repair work often changes once you look closely. Every pair passes through an Assessment stage first, so extra work can wait there until the customer says yes. Before photos are attached at intake, protecting you from damage claims on high-value pairs.
Software for Leather and Boot Repair Shops
Leather shoes and boots are where repair shops make their margin and where mistakes cost the most. A welted boot in for a full resole, a pair of dress shoes that needs heel blocks and a colour restore, a zipper that's failed on a riding boot: each one is a different job with a different turnaround, and the customer expects you to remember every detail.
CleaningPOS starts you with a repair menu that already covers full and half resoles, heel and heel tip replacement, sole regluing, stitching repair, zipper repair, stretching, and colour restoration. Edit the prices, add your own services and a boots category or surcharge, and mark each service as repair, cleaning, or both so combo jobs land at the right station.
- Notes per pair, so "left boot only, keep original heel stack" stays with the left boot
- Photos from the front, sides, back, top, sole, and inside before work starts
- Rush options with their own due dates, locked in at drop-off
- Deposits at drop-off and the balance at pickup on the same ticket
Shoe Repair Shop Management Software for the Whole Workflow
Repair jobs don't go "received → ready." They move through assessment, approval, disassembly, repair, finishing, and quality check — often alongside cleaning jobs at different stations. CleaningPOS maps your real stages into the software: scan a pair to move it, see how many jobs sit at each bench, and spot bottlenecks before they become missed due dates.
For a professional shop with more than one person on the floor, staff get their own logins with roles (front desk, cleaner, manager, admin), so the counter takes orders and payments while the bench scans work through stations and a quality check.
Customers see live job status and get an automatic alert the moment their shoes are ready, which ends the daily "are my shoes done?" calls. Reporting shows turnaround time per service, throughput, and revenue split between repair and cleaning — the numbers you need to price properly and plan capacity.
The Repair Ticket Workflow, Step by Step
This is the path every pair takes in CleaningPOS. Staff move a pair by scanning its tag or updating the ticket, so the stage history builds itself and the counter can answer any customer in seconds.
- 1
Intake
Create the ticket, tag each pair with its QR code, note the damage, and take before photos from the angles that matter.
- 2
Assessment
Check the pair properly. If it needs more than the customer asked for, hold it at Assessment until they say yes.
- 3
Processing
The repair or cleaning work itself. Scan the pair at the station so everyone can see it's on the bench.
- 4
Finishing
Edge dressing, polish, conditioning, laces back in. Separate from processing so you can see where work piles up.
- 5
QC
A final check against the ticket and the before photos before anything is marked ready.
- 6
Ready
The customer gets an automatic ready email and the pair moves to the pickup shelf with its tag.
- 7
Delivered
Take the final payment, hand the shoes over, and the ticket closes with its full stage history kept.
Shoe Repair Shop Inventory: The Pairs on Your Shelves
Retail inventory systems count SKUs on shelves. In a repair shop the inventory that causes real trouble is the customers' shoes: dozens of pairs at different stages, some rushed, some waiting on approval, some ready and uncollected. CleaningPOS shows every pair in the shop, its stage, its due date, and its scan history, so a lost or mixed-up pair gets caught before the customer is at the counter.
To be straight about it: CleaningPOS doesn't run a stock count for soles, heels, dye, or supplies today. If materials stock control is your main problem, keep your supplier sheet next to it. If losing track of pairs is the problem, this is the part it's built for.
Purpose-Built vs Generic POS
Generic tools can take a payment. They can't run a repair bench. Here's the difference at a glance — or read the full breakdown of shoe repair software vs generic POS.
| Feature | CleaningPOS | Generic POS | Paper tickets |
|---|---|---|---|
| Pair-level job tracking | Included | Not included | Not included |
| Assessment stage before work starts | Included | Not included | Manual |
| QR tag per pair | Included | Add-on | Not included |
| Rush jobs with their own due dates | Included | Not included | Manual |
| Staff roles and station scanning | Included | Limited | Not included |
| Repair bench & stage tracking | Included | Not included | Not included |
| Before/after photo documentation | Included | Not included | Not included |
| Live count of customer pairs by stage | Included | Not included | Notebook |
| Automatic customer notifications | Included | Not included | Not included |
| Payments & deposits | Included | Included | Not included |
| Revenue by service type | Included | Not included | Not included |
Feature availability based on typical generic retail POS configurations.
Compare Your Options Before You Commit
Choosing software for a repair shop is a multi-year decision. These guides compare the options honestly — including where CleaningPOS isn't the right fit.
POS services for shoe stores — and shoe store POS that handles repair
Searching for "POS services for shoe stores" or "shoe store POS" usually means you need more than a cash register. Shoe retail and repair counters need pair-level tickets, an assessment step, stage tracking, and pickup updates — not just SKU checkout. CleaningPOS is shoe store POS built around that repair workflow, not a generic retail checkout with jobs bolted on.
- Pair tickets with left/right notes for repair and cleaning jobs
- An assessment stage before work starts, so extra work gets the customer's OK first
- Bench stages from intake to ready, so nothing gets lost
- Payments without a percentage of your sales — flat $79/mo per shop
CleaningPOS is built for that workflow. See pricing, compare CleanCloud POS, or start a free trial.
Shoe Repair Shop Software: Frequently Asked Questions
What is shoe repair shop software?
Shoe repair shop software combines point of sale, job ticketing, and workflow tracking in one system built around how repair shops actually work: pairs (not garments or SKUs), extra work the customer has to approve, multi-stage jobs, and photos that protect you in a dispute. CleaningPOS tracks every pair from drop-off to pickup.
What is the best shoe repair shop software?
The best shoe repair shop software is the one that tracks pairs, not just sales. Look for pair-level tickets with QR tags, a repair service menu you can edit, stage tracking from intake to pickup, before and after photos, automatic customer updates, and pricing that doesn't take a cut of your sales. CleaningPOS is built around exactly that for shoe repair and shoe cleaning shops. Generic tools like Square or Shopify handle payments but weren't designed for repair jobs.
Does CleaningPOS include shoe repair shop ticketing software?
Yes. Every job gets a digital ticket with the customer, pair details, services, due date, and a QR tag for each pair. Tickets carry pair-level notes (like "left heel cap replacement"), and before and after photos, so nothing lives on paper tags.
Does it handle shoe repair shop inventory?
CleaningPOS tracks the inventory a repair shop loses sleep over: every customer pair in the building, which stage it's at, when it's due, and who scanned it last. It does not run a stock count for soles, heels, or supplies today, so if materials stock control is your main need, keep your current supplier sheet alongside it.
How much does shoe repair shop software cost?
CleaningPOS is $79 USD per month per shop. No percentage of your sales. Card payments only incur normal processing rates. Start with a free 14-day trial — no credit card required.
Can I run cleaning and repair in the same system?
Yes — multi-service shops are a core use case. Combo orders (for example, clean and resole on one ticket) move through cleaning stations and repair benches independently, and reporting breaks down revenue by service type.
Can I use Square or a generic POS for a shoe repair shop?
You can take payments with a generic POS, but it won't track pairs, repair stages, or before and after photos. Shops usually outgrow generic tools once they have more than 10 to 20 active jobs at a time and start losing track of tickets.
What is professional shoe repair shop software?
Professional shoe repair shop software is built for a shop with a counter and a bench: staff logins with roles (front desk, cleaner, manager, admin), QR scanning at each station, a quality check stage before pickup, and a stage history for every pair. That is how CleaningPOS is set up, so the person at the counter can answer "where are my boots?" without walking to the back.
What is shoe repair shop management software?
It's the part of the system that runs the shop rather than the sale: stage tracking, due dates, rush jobs, customer notifications, staff accounts, and reporting on turnaround and revenue by service. CleaningPOS combines that management layer with the POS and payments in one place.
Does CleaningPOS work for leather and boot repair?
Yes. The default service menu includes full and half resoles, heel and heel tip replacement, sole regluing, stitching, zipper repair, stretching, and colour restoration, and you can add your own services, a boots category, and surcharges. Each pair gets its own notes, photos from several angles, and a due date, which matters for welted boots and high-value leather.
How long does it take to set up?
Most of the work is entering your services and prices, and CleaningPOS starts you with a default menu of common cleaning and repair services you can edit. Every trial also includes a free 30-minute setup call (email support@cleaningpos.com to book) to load your real menu.
Run Your Repair Shop Without the Chaos
Every ticket tracked, every pair accounted for, every customer kept in the loop. CleaningPOS is the software your bench has been waiting for.